// support
Help for teams operating OnSystem Defender.
Route quickly to product support, documentation, evaluation assistance, or security reporting. This page is built for clarity and trust, not marketing.
// choose the right path
Get to the right team quickly.
Technical support
Product malfunction, deployment issue, or unexpected behavior.
Evaluation assistance
Help during an active technical evaluation or policy review.
Documentation
Installation, operation, diagnostics, and administrator guidance.
Security reporting
Report a potential security issue through an approved secure channel.
// before opening a ticket
Provide the details that shorten diagnosis.
- Product and build version
- Affected system or system group
- Approximate time and timezone
- Reproduction steps and expected behavior
- Relevant logs and business impact
Handle diagnostics securely. Don’t submit sensitive logs or diagnostic packages through a general public web form. Use the approved secure upload method provided by your support or evaluation contact.
severity guidance
| Critical | Widespread service impact or protection failure needing urgent coordination. |
| Major | Significant degradation with no practical workaround. |
| Functional | Specific issue with limited impact or an available workaround. |
| Question | Configuration, documentation, or general product guidance. |
// existing customers
Use your authenticated support route.
Customers under a support agreement should use their contracted channel. Reach the team through the details below, or open a request and we’ll route it.
// not a customer yet?
See what remains executable in your environment.
Evaluate how OnSystem Defender reduces the execution surface — without replacing the security stack you already operate.